Use it for product launches or hosting Q&A sessions to get people talking about your goods and services. You can also go live to offer a behind-the-scenes look at your business. A/B testing involves trying out two different pieces of content in front of similar but unique audiences.

Respond to industry-related questions, participate in discussions, and share valuable resources with your network to become an authority in your niche. These are hard to put a value against but they are real but soft metrics and should be in your marketing tactics tool box. New trends and technology seem to appear overnight, and it’s becoming increasingly difficult to keep pace. So, you get the temptation to jump on the social media bandwagon without a clear picture in mind of what you want to achieve. You’ve got your numbers, but how do they stack up to the competition in your industry? Industry benchmarks are a great way to evaluate your performance against other businesses in your category.

Sprout Social helps you understand and reach your audience, engage your community and measure performance with the only all-in-one social media management platform built for connection. Generative AI tools like Sprout Social’s AI Assist in Compose can help you create content easily. All you have to do is add a few thoughts or drop a link and you get multiple caption options in different tones. Similarly, the Suggestions by AI Assist capability helps improve social media posts by instantly generating multiple variations of the post or adjusting its tone. AI-powered analytics further helps track engagement, conversions and customer journeys.

You simply connect your social media accounts and add your competitors’ domains, and you instantly get the insights you’re looking for. Although it might seem the best idea is to hop on every single social media platform out there, the smart idea is not to spread yourself too thin. Narrow your focus to the few platforms that you’ve discovered are most worth investing your time and resources into. Don’t waste your resources on platforms that don’t serve to enhance your visibility or engagement. Even if you’re a solopreneur or a small business owner, social media marketing isn’t a nice-to-have aspect of your marketing mix but rather a need-to-have.

Consistently post relevant and engaging content, and word may just trickle out across the internet about all the cool things you’re doing. It connects you with your followers, notable influencers, and customers. If leveraged right, it will give your business global exposure and garner qualified leads. Social media strategy is detailed planning of all social media activities to increase the follower and lead count.

With the right tool, marketers can quickly research their audience. This means companies need to experiment with messaging and content when approaching customer care. For example, does your team have a protocol for handling @-mentions and comments?

Use the platform’s built-in analytics to track how your content is performing. You may need to run a few weeks of experimentation to create a baseline you can measure future results against. There are dozens of platforms out there, but you don’t need to spread yourself thin across them all.

And if you create engaging content that showcases your brand’s values and story, that’s social media marketing too. In a nutshell, social media marketing works by promoting your brand to social media audiences. Businesses get a platform to say who they are, what they do, and why you should buy from them, and customers get to see a wide range of products, services, and offers all from the comfort of their phone or computer. The intended outcomes can range from the somewhat abstract (like brand building) to the very specific (like selling products through social commerce). Driving web traffic, increasing sales, and nurturing customer loyalty are all common goals of social media marketing. Now, social media ads are so powerful that you can pinpoint exactly who to display them to.

NPS is unique in that it measures customer satisfaction as well as the potential for future sales, making it a valuable go-to metric for organizations of all sizes. Video completion rate is also a key signal to many social media algorithms, so this is a good one to focus on improving. Remember this as it can help inform your strategy, find the right times to post, and direct your marketing messaging. Instead, it measures your new followers as a percentage of your total audience.

Building your organic reach takes time, but you can expedite the process by boosting posts or encouraging followers to share your content. SMM can drive traffic to your website or online store, increasing the likelihood of conversions. For maximum effect, use targeted ads that put your products or services in front of your ideal audience. Bluesky, a decentralized social media platform, has introduced trending topics to enhance user engagement. This feature enables users to discover and participate in popular discussions, similar to functionalities on other platforms.

Don’t delay, embrace the future of social media marketing and empower your brand – the results are worth it. Social media marketing has a lot of benefits, from building brand awareness to driving customers to your website and ultimately bringing in sales. The shift toward immersive content is also changing the social media marketing landscape, with augmented reality (AR) and virtual reality (VR) technologies becoming more mainstream. Real-world examples are great for helping us understand how a good social media strategy – and a bit of help from the Brandwatch suite – can really change the game.

Future research should examine how the personality traits of a salesperson can moderate the implementation of social media technologies. Gáti et al. (2018) focused their research efforts on social media use in customer relationship performance, particularly in customer relations. The study investigated the adoption and impact of social media by salespeople of B2B companies.

Along with connecting with journalists and publications, you can bolster company announcements and accomplishments through social posts to catch the eye of investors. Similar to job candidates and reporters, investors use social media to learn about brands. A popular piece of content that scores hundreds of likes and shares can drive serious referral traffic to your site. Plus a piece of content that ranks high on the Search Engine Results Page (SERP) can bring in traffic too. You can optimize your social scheduling with Sprout’s patented ViralPost technology that ensures you’re utilizing optimal send times. Social also enables you to tap into the power of social media search engines when someone looks up your brand.

In total, 46 different theories employed in 94 (43.93%) articles on social media influencer marketing research were revealed (Table 4). The broad range of theories indicate that social media influencer marketing is an area of research with multi-faceted aspects worthy of exploration and investigation. The manifestation of theories that infused “media” and “sociology” together, such as social media influencer value model and social-mediated crisis communication theory, were observed as well. Management theories, such as charismatic and transformational leadership theory and resource dependency theory, were also observed. As the consumer demographic is changing—with millennials and Gen Z buyers making up the majority of the market—businesses need to adapt their digital marketing strategies to reach these audiences. While their older counterparts were perched in front of TV screens and could be reached via print adverts, these groups are more accessible through social media and online advertising.

As a result, some of the studies focused on the measuring effectiveness of social media (Gazal et al. 2016; Michaelidou et al. 2011; Vasudevan and Kumar 2018). Surprisingly, it was found that not so many companies measure ROI from social media (Gazal et al. 2016; Michaelidou et al. 2011). Some future studies should investigate how ROI influences the strategy of B2B companies over period of time.

For instance, host a giveaway contest and require people to follow your page, tag three friends, and share your post to be entered to win. While you need to be consistent, don’t overwhelm your followers with sales or pushy content. If you decide to post multiple times per week, or even daily, make sure to integrate entertaining or informative content into the mix.

Not every post needs to promote—but every post needs to serve a purpose. In 2025, the best brands don’t just post—they educate, entertain, inspire, and sell in a content rhythm that feels natural, not salesy. You understand why focus matters—but how do you actually choose the right platforms? It starts with knowing where your audience already spends their time. High-performing strategies reverse-engineer content from real marketing outcomes—whether that’s getting demo signups, boosting add-to-cart rates, or generating qualified leads. Whether you’re managing a business account, building a personal brand, or supporting clients behind the scenes, their tips will help you create a strategy that’s grounded, sustainable, and ready to grow with you.

By using SEM AMOS for analysis the study found that perceived usability, perceived usefulness, and perceived utility positively affect adoption and use of social media by B2B marketing professionals. The usefulness is subject to the assessment of whether social media sites are suitable means through which marketing activities can be conducted. The ability to use social media sites for B2B marketing purposes, in turn, is due to those sites learnability and memorability attributes. Multiple types of collaborative web tools can help and significantly increase the collaboration and the use of the distributed knowledge inside and outside of the company (McAfee 2006). Kärkkäinen et al. (2011) by analysing previous literature on social media proposed that social media use has a positive effect on sharing and creation of customer information and knowledge in the case of B2B companies. While most of the studies focused on a single country, Iankova et al. (2018) investigated the perceived effectiveness of social media by different types of businesses in two countries.

It is important to stay updated with the latest trends and algorithms of different platforms to implement effective social media marketing strategies. Consistently posting engaging content, interacting with followers, and utilizing paid advertising can help maximize your reach and impact. Gazal et al. (2016) investigated the adoption and measuring of the effectiveness of social media in the context of the US forest industry by using organisational-level adoption framework and TAM.

Engage Those Followers

Engaging in digital ปั้มไลค์ requires a nuanced understanding of each platform’s unique features and user base. Whether your objective is to drive brand awareness, generate leads, or increase sales, knowing who you are targeting enables you to set realistic benchmarks and track your progress accurately. Moreover, understanding your audience’s demographics, behaviors, and psychographics empowers you to choose the most appropriate social platforms and tools for reaching them effectively. Setting aside funds for boosting posts, running ad campaigns, and using analytics tools can help you reach a broader audience and measure the success of your initiatives. If you’re looking for a quick and easy way to figure out the right content for your strategy, why not tap into what your competitors are doing?

Regularly Assess And Adjust Your Strategy

If you have an existing business that’s never, ever been on social media — we’re amazed. What’s more likely is that you have some type of social media presence. Maybe you’re active on one channel, but have let the others fall silent.

Index data shows around three-quarters of marketing leaders already say organic and paid social marketing are top priorities for the organization. But consumers care about creators’ qualifications, so choose wisely. The two most important qualifications of content creators working with brands is their experience with the product/service and their authenticity.

What Is Social Media Marketing? A Business Owner’s Guide

Most Snapchat trends rise and fall in a matter of days, a phenomenon that can make it tough to stay relevant on the platform. Still, Snapchat can be a great option for targeting young-to-middle-aged consumers. If you decide to incorporate the platform into your social media marketing strategy, make sure you take advantage of its various advertising formats, like Sponsored Lenses and Snap Ads. Posting content on social media provides an excellent opportunity to engage with customers and prospects. Over time, you’ll build a community around your brand and nurture feelings of loyalty.

Follow these steps to set up your social media marketing strategy for success. Surpassing over one billion active monthly users, Instagram is another popular social media platform for promoting your products or services. Ronald brings a deep understanding of the marketing landscape to craft insightful content that forms meaningful connections between the business and its audience.

Once you understand who you’re talking to and what they care about, creating meaningful content becomes a lot easier. Brands that feel too polished or overly formal often struggle to connect. Though it can take a while for platforms to take off, you’ll want to have a plan of action ready, once they do.

Social media can provide insights into customer preferences, opinions, and behavior, so that you can make informed decisions (online and offline!) about your products and services. Target specific audiences based on demographics, interests, and behaviors, and build a deep roster of sales leads. It’s an essential way to reach your customers, gain valuable insights, and grow your brand.

You can also use our free engagement rate calculator to measure your engagement rate by post, account, or campaign. So many, in fact, that we dedicated a whole blog post to the many ways to measure engagement rate. Follow along to learn more about the key metrics you need to track for your business. The trends on social media are constantly changing, which refers to the various customer behaviors and topics that are popular over a certain period.

The content itself is what attracts your audience’s attention and encourages them to interact with your brand. While you might be compelled to write posts or create videos that seem trendy, they might not always resonate with your target audience. Consider what your specific audience finds exciting and speak their language – don’t just push your brand messaging on them. Are they after informative content to solve a problem, or would they prefer light and entertaining content?